Here are some helpful tips from the help desk and a very nice parent who helped us figure it out!
If you have trouble adding your student to your account
- make sure the name & birthdate are correct (use the calendar to select the birthdate)
- do not enter the OEN
- make sure the box that says I do not have the OEN number is checked (it should be checked by default)
Note: if you see items owing or past due on your child's account that you have already paid, do not pay them again! If you paid by cash or cheque at the school and did not use the on-line system, it will still show as owing. You can ignore this message. We do not update the on-line system to reflect payments received by other methods.